Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

Mystical Mandala (Victoria, Australia)
Effective Date: 30-11-2025

At Mystical Mandala (“we,” “us,” “our”), we are committed to offering a respectful and meaningful experience. This Refund & Cancellation Policy outlines your rights and our obligations under the Australian Consumer Law (ACL) for all purchases made on www.mysticalmandala.com (“the Site”).

By booking or purchasing, you acknowledge and agree to the terms below.

1. Australian Consumer Law (ACL) – Your Rights

Under the ACL, you are entitled to a remedy if a service has a major failure—for example, if it is not delivered at all or if it is misrepresented.

Nothing in this Policy excludes your rights under Australian law.

However, the ACL does not require businesses to offer refunds for:

• change of mind
• deciding you no longer want the service
• personal circumstances preventing attendance
• dissatisfaction with intuitive or spiritual interpretation

2. “Due Care and Skill” – What It Means for Spiritual Services

To meet ACL requirements, Mystical Mandala defines “due care and skill” for spiritual work as:

• delivering the session, product, or reading as described
• providing it within the stated timeframe
• conducting the session professionally and respectfully
• supplying the correct format (video, PDF, email, live session, etc.)

It does not apply to:

• accuracy of interpretations
• predictions or outcomes
• spiritual or intuitive messages
• whether you “like” or “agree with” the reading
• results in your personal life

Readings are intuitive, interpretive, and subjective. No guarantees of outcomes are offered or implied.

3. Refunds for Spiritual Services

3.1 No Refunds for Change of Mind

We do not provide refunds if you change your mind after booking or purchasing.

3.2 No Refunds for Client-Initiated Cancellation

If you cancel your booking for any reason, no refund will be provided.

3.3 No Refunds for Completed Services

Once a session or reading is delivered, no refund is available unless required under ACL due to major failure.

3.4 Dissatisfaction with the Interpretation Is Not Grounds for Refund

We do not offer refunds because:

• you disagree with the reading
• you expected a different message
• you feel the reading was “inaccurate”
• it did not predict outcomes
• you were disappointed by what the cards revealed

4. Cancellations & Rescheduling (Live Sessions)

4.1 Client Cancellations

If you cancel your appointment:

• ❌ No refund
• ❌ No credit
• ❌ No transfer

(Unless required under ACL for major failure on our part.)

4.2 Rescheduling

Rescheduling is only available if notice is given at least 24 hours before the appointment:

• ✔ More than 24 hours’ notice → free reschedule
• ❌ Less than 24 hours → no reschedule; session forfeited
• ❌ No-shows → session forfeited; no refund

4.3 Late Arrival

If you arrive late, the session may still end at the original time. No refunds apply.

4.4 Cancellation by Mystical Mandala

If we cancel or cannot deliver the service:

• ✔ you may reschedule, OR
• ✔ you may receive a refund

5. Refunds for Digital Products & Online Courses

Digital items include PDFs, downloads, pre-recorded readings, video content, and course materials.

5.1 No Refund for Digital Products Once Delivered

Once digital content is delivered, accessed, or downloaded:

• ❌ No refund
• ❌ No exchange
• ❌ No credit

5.2 Change of Mind Not Eligible

• wrong product selected
• change of mind
• no longer wanting the product

5.3 Faulty or Incorrect Delivery

If the file is faulty or inaccessible, we will:

• repair the issue, OR
• resend the product, OR
• provide a refund if it cannot be corrected

6. Group Programs, Workshops & Courses

6.1 Live Workshops

• Cancellations less than 48 hours before the event are non-refundable.
• Replays or materials may be offered if included.

6.2 Online Courses (Self-Paced)

Once you have accessed the course, no refunds apply.

6.3 Cancellation by Us

If we cancel, you may receive:

• a full refund, or
• a transfer to another session

7. Errors, Duplicate Charges & Technical Issues

If you experience:

• accidental double payment
• erroneous charges
• technical booking or payment failures

Email: info@mysticalmandala.com and we will resolve the issue in line with ACL.

8. How to Request a Refund or Enquiry (Where Eligible)

Email:
info@mysticalmandala.com
Victoria, Australia

Include:

• your name
• order number
• service purchased
• reason for your request

ACL guidelines will determine the outcome.

9. Changes to This Policy

We may update this Policy periodically. The updated version will be posted with a new Effective Date.