Privacy Policy

PRIVACY POLICY

Effective Date: 15 September 2026

Mystical Mandala (“we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit www.mysticalmandala.com, purchase our products, subscribe to The Oracle Envelope, book or purchase tarot or numerology services, download digital products, join our mailing list or otherwise interact with us.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we handle personal information in accordance with those requirements.

1. Personal Information We Collect

The information we collect depends on how you interact with Mystical Mandala.

Contact and Account Information

We may collect:

• your name;
• email address;
• telephone number;
• billing address;
• postal or delivery address; and
• account login information if you create an account.

Orders and Subscriptions

When you purchase purchase products from our online shop, subscribe to The Oracle Envelope, purchase tarot or numerology services, purchase or download digital products, join our mailing list or otherwise interact with Mystical Mandala. we may collect:

• products or services purchased;
• subscription details and status;
• order and transaction history;
• renewal and cancellation information;
• delivery details;
• payment status; and
• communications relating to your order or subscription.

Payments are processed through third-party payment providers. We do not directly store your full credit or debit card details.

Tarot, Numerology and Other Services

Depending on the service you request, you may choose to provide information such as:

• your date of birth;
• questions you would like addressed;
• information relevant to a tarot or numerology reading; and
• other personal information or context you voluntarily provide.

Please only provide information that you are comfortable sharing and that is reasonably necessary for the service you have requested.

Website and Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address;
• browser and device information;
• pages viewed;
• website interactions;
• cookies and similar technologies; and
• referral or traffic information.

Marketing and Communications

We may collect information about:

• newsletter subscriptions;
• marketing preferences;
• promotions you interact with;
• surveys, reviews and feedback; and
• communications you send to us.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

• place an order;
• subscribe to The Oracle Envelope;
• book or purchase a tarot or numerology service;
• complete a form;
• create an account;
• update your subscription or delivery information;
• contact us;
• sign up for emails or newsletters;
• provide feedback or a review; or
• otherwise interact with our website or services.

We may also receive information through third-party providers that help us operate our business, such as payment processors, subscription platforms, booking services, website and hosting providers, email providers and analytics services.

Some technical information may be collected automatically through cookies and similar technologies when you use our website.

3. Why We Collect and Use Personal Information

We may collect, hold and use personal information where reasonably necessary to operate Mystical Mandala and provide our products and services.

Providing Products and Services

This may include:

• processing orders;
• providing tarot and numerology services;
• delivering digital products;
• responding to customer enquiries; and
• providing customer support.

Managing The Oracle Envelope

For The Oracle Envelope, we may use your information to:

• create and manage your subscription;
• process recurring payments;
• maintain your subscription status;
• prepare and fulfil monthly orders;
• send your envelope to your nominated postal address;
• communicate with you about your subscription;
• process address changes;
• manage failed payments;
• process cancellations; and
• respond to delivery or subscription enquiries.

Payments and Business Administration

We may use information to:

• process and verify payments;
• issue receipts and order confirmations;
• maintain transaction and business records;
• prevent or investigate fraud or misuse;
• comply with applicable legal obligations; and
• resolve disputes.

Communications

We may contact you about matters relating to your order, subscription, booking or service.

These service communications are separate from optional marketing communications.

Marketing

Where permitted, we may send you information about Mystical Mandala products, services, offers or updates.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary communications relating to an active order, subscription or service.

Australian commercial electronic messages are subject to requirements including consent, sender identification and a functioning unsubscribe mechanism.

Website Improvement

We may use website and analytics information to understand how visitors use our Site, improve functionality, measure website performance and improve our products and customer experience.

4. When We May Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our services or operate our business.

These may include:

• payment processors;
• subscription and ecommerce providers;
• website and hosting providers;
• email and communication providers;
• booking platforms;
• analytics providers;
• IT and cloud service providers;
• professional advisers where required;
• postal and delivery providers; and
• government, regulatory or law-enforcement bodies where disclosure is required or authorised by law.

We only provide service providers with information reasonably necessary for the services they perform.

We Do Not Sell Personal Information

Mystical Mandala does not sell or rent your personal information to third parties.

5. Overseas Storage and Disclosure

Some third-party services we use may store, process or access personal information outside Australia.

The countries involved depend on the particular providers and their infrastructure and may change from time to time.

Where it is practicable to identify the countries in which overseas recipients are likely to be located, we will update this Privacy Policy accordingly.

Where Australian privacy laws apply to an overseas disclosure, we will take reasonable steps required by those laws in relation to that disclosure.

OAIC guidance specifically requires an APP entity’s privacy policy to state whether overseas disclosure is likely and, where practicable, identify the countries involved.

6. How We Hold and Protect Personal Information

Personal information may be stored electronically through our website, ecommerce and subscription systems, email systems, cloud services and other service providers used to operate Mystical Mandala.

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include:

• secure website connections;
• reputable payment providers;
• password-protected systems;
• access controls; and
• limiting access to information where appropriate.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

Please email:

info@mysticalmandala.com

We may need to verify your identity before providing access to or changing personal information.

We will respond within a reasonable period and, where applicable, in accordance with our obligations under Australian privacy law.

If we cannot provide access or make a requested correction, we will explain the reason where required by law.

8. Keeping Your Information Up to Date

Please ensure the information you provide to us is accurate and current.

This is particularly important for The Oracle Envelope, as we rely on the postal address associated with your subscription to deliver your monthly envelope.

If your address or contact details change, please update them or contact us as soon as possible.

Address-change deadlines and delivery conditions are explained separately in our Shipping and Subscription Terms.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes including:

• essential website functionality;
• remembering preferences;
• analytics and website performance;
• understanding how visitors use the Site; and
• marketing and advertising, where applicable.

You can manage cookies through your browser settings and, where available, our website cookie controls.

Disabling certain cookies may affect some website functions.

Further information may be provided in our Cookie Policy or cookie notice.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business or legal purposes.

This may include retaining information for:

• providing products and services;
• managing active subscriptions;
• maintaining order and transaction records;
• accounting and taxation requirements;
• resolving disputes;
• preventing fraud; and
• complying with legal obligations.

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate and legally permitted.

Information voluntarily provided for tarot or numerology services may be retained where reasonably necessary to provide the service, maintain appropriate business records or respond to later enquiries.

11. Children

Mystical Mandala’s paid services and The Oracle Envelope subscription are intended for persons aged 18 years and over.

We do not knowingly collect personal information directly from children for the purpose of providing these services.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us.

12. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact:

Mystical Mandala
Email: info@mysticalmandala.com
Victoria, Australia

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable timeframe. Where the Privacy Act applies, we aim to respond to a privacy complaint within 30 days.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

OAIC guidance recommends that an APP privacy policy explain the internal complaints process and notes that an organisation should generally be given a reasonable period, usually 30 days, to respond before a complaint is taken further.

13. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Third-party services have their own privacy practices and policies. Mystical Mandala is not responsible for how an independent third party handles information collected directly through its website or service.

We encourage you to review the privacy information provided by those services where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change.

The current version will be published on this page with the updated effective date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

For privacy questions, requests or complaints, contact:

Mystical Mandala
Email: info@mysticalmandala.com
Victoria, Australia

Website:
Mystical Mandala