Privacy Policy

PRIVACY POLICY

Effective Date: 30-11-2025

Mystical Mandala (“we,” “us,” “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.mysticalmandala.com (“the Site”) or use our services, including tarot readings, numerology services, courses, online shop items, and digital products (“Services”).

By using our Site and Services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

1.1 Identity & Contact Information

• Name
• Email address
• Phone number
• Billing address
• Account login details (if you create an account)

1.2 Information Provided for Readings & Services

You may voluntarily provide:

• Date of birth
• Gender
• Questions or concerns for readings
• Energy themes or areas of focus
• Other personal context you choose to share

1.3 Transaction & Payment Information

• Details of products or services purchased
• Payment method (processed securely through third-party providers)

We do NOT store full credit card or payment details.

1.4 Website Usage & Technical Data

• IP address
• Browser type
• Device information
• Cookies
• Pages visited
• Time spent on the Site

1.5 Marketing Information

• Preferences for receiving emails or promotions
• Survey or feedback responses

2. How We Collect Your Information

2.1 When You Provide It Directly

• Booking a reading
• Submitting a form
• Creating an account
• Purchasing a product
• Sending an enquiry
• Completing checkout forms
• Signing up for newsletters

2.2 Automatically Through the Website

• Cookies
• Analytics tools (e.g., Google Analytics, Meta Pixel)
• Browser session information

2.3 From Third-Party Service Providers

• Payment processors
• Email marketing services
• Booking platforms (e.g., Calendly, Acuity)
• Learning management systems for courses

3. Why We Collect Your Information (Purpose)

3.1 To Provide and Deliver Services

• Processing bookings
• Delivering tarot & numerology readings
• Personalising your reading or course
• Sending digital products

3.2 To Manage Orders and Payments

• Processing transactions
• Verifying payment
• Issuing receipts

3.3 Communication

• Responding to enquiries
• Sending appointment confirmations
• Providing customer support

3.4 Marketing (Only with Consent)

• Sending newsletters
• Offering promotions or discounts
• Sharing updates about new services

You can unsubscribe at any time.

3.5 Site Improvements

• Understanding how clients use our Site
• Improving services and user experience

4. Disclosure of Personal Information

4.1 To Service Providers

Such as:

• Payment processors
• Booking platforms
• Email marketing services
• Cloud hosting providers
• Web analytics services

4.2 Where Required by Law

• Law enforcement
• Court or tribunal orders
• Regulatory agencies

4.3 Duty of Care & Safety Exceptions

If there is reason to believe you may cause harm to yourself or others, we may disclose necessary information to relevant professionals or authorities.

4.4 No Selling of Data

We do not sell, rent, or trade your personal information.

5. International Disclosures

Your data may be stored in countries such as the United States, Europe, or Asia by third-party providers. By using our Site or Services, you consent to this international transfer.

6. Security of Your Information

We take reasonable steps to protect your information from:

• misuse
• loss
• unauthorised access
• modification
• disclosure

Security measures include:

• SSL encryption
• secure third-party payment gateways
• restricted staff access
• password-protected accounts

However, no online platform can guarantee complete security.

7. Access to and Correction of Personal Information

You may request:

• Access to your personal information
• Corrections to inaccurate or outdated information

Contact us at: info@mysticalmandala.com

We will respond within a reasonable timeframe as required by the APPs.

8. Cookies & Tracking Technologies

Our Site uses cookies for:

• essential website functionality
• analytics
• improving performance
• remembering preferences
• marketing and retargeting

You may disable cookies in your browser, but some features may not function correctly.

A detailed Cookie Policy is available separately.

9. Retention of Information

We retain personal information only as long as necessary for:

• providing services
• legal compliance
• resolving disputes
• business records

Reading notes or private details may be deleted after the service unless required for legal purposes.

10. Children

Our Services are not intended for individuals under 18, and we do not knowingly collect their personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will appear on this page with a new Effective Date.

Continued use of the Site indicates acceptance of any changes.

12. Contact Us

Mystical Mandala
Email: info@mysticalmandala.com
Victoria, Australia