CLIENT BILL OF RIGHTS

Mystical Mandala (Victoria, Australia)
Effective Date: 30-11-2025

At Mystical Mandala, every client deserves a reading experience that feels safe, respectful,
supportive, and empowering.

This Client Bill of Rights outlines what you are entitled to when you book a session or
access any of our spiritual services. These rights exist to protect you, promote clarity,
and ensure that all guidance is offered with integrity and care.

1. You Have the Right to Be Treated With Respect

You are entitled to:

• kindness
• dignity
• non-judgment
• compassion
• an inclusive, safe environment

All backgrounds, identities, and beliefs are welcomed and respected.

2. You Have the Right to Informed Consent

Before beginning a session, you have the right to:

• know what the service includes
• understand what tarot and numerology can and cannot provide
• know how your reading will be delivered
• understand the limitations of intuitive guidance
• ask questions at any time

You should always know exactly what you are booking.

3. You Have the Right to Confidentiality

Your reading, personal information, and any details you share will remain confidential, except:

• where required by law
• in cases of risk of harm to yourself or others
• under a court order

Your privacy is respected at all times.

4. You Have the Right to Honest, Ethical Guidance

You will receive:

• sincere interpretations
• intuitive insights delivered with care
• clear and truthful communication
• no exaggeration, false promises, or fear-based tactics

Readings are always offered with integrity.

5. You Have the Right to Emotional Safety

You are entitled to:

• a supportive space
• gentle delivery of sensitive topics
• freedom from coercive or manipulative language
• the right to pause, stop, or redirect the reading at any time

Your wellbeing is prioritized.

6. You Have the Right to Personal Agency

Your life choices are always your own. You have the right to:

• make your own decisions
• follow or disregard any part of your reading
• interpret messages in your own way
• use the guidance only as a tool—not a command

No client is ever told what to do.

7. You Have the Right to Clear Boundaries

You may expect:

• professional conduct
• appropriate reader–client boundaries
• a safe, structured session
• clarity about what topics are off-limits
• honesty about what falls outside the scope of spiritual reading

Boundaries protect both client and reader.

8. You Have the Right to Refuse Any Topic

If a topic feels uncomfortable, triggering, or inappropriate, you may:

• ask to skip it
• ask to change the subject
• stop the reading entirely

You are in control of your experience.

9. You Have the Right to Know the Limitations of the Service

You have the right to be told that tarot and numerology:

• cannot predict the future with certainty
• do not guarantee outcomes
• are interpretive and intuitive in nature
• are not replacements for professional medical, legal, or financial advice

Transparency is central to your experience.

10. You Have the Right to Fair Treatment

This includes:

• clear pricing
• transparent booking terms
• access to refund and cancellation policies
• respectful communication
• fair, equal treatment regardless of situation or background

11. You Have the Right to a Professional Environment

You are entitled to:

• a reader who is prepared, present, and grounded
• a session delivered with care
• timely delivery of email or video readings
• respectful handling of your information

Professionalism is a core value.

12. You Have the Right to Ask Questions Before, During & After the Session

You are welcome to:

• clarify information
• ask how a message applies to your situation
• request explanation of card meanings
• ask about general spiritual concepts
• contact us with reasonable follow-up questions

Your understanding matters.

13. You Have the Right to End the Session

At any point, you may choose to:

• pause
• ask for a break
• stop the session completely

You never have to continue if you feel uncomfortable.

14. You Have the Right to a Non-Fear-Based Reading

You will not be subjected to:

• fear tactics
• claims of curses or spiritual danger
• upselling based on fear
• negative spiritual manipulation

All guidance is delivered with empowerment, not fear.

15. You Have the Right to Feedback

You may provide feedback on your experience at any time. We value constructive comments and take them seriously.

16. Contact

If you ever have questions, concerns, or feedback regarding your rights:

Mystical Mandala
Email: info@mysticalmandala.com
Victoria, Australia